Refund policy

Refund Policy

Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need a receipt or proof of purchase. Returns must be requested within 30 days of delivery.

To start a return, contact us through the form on our "Contact" page. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related question by using the form on our "Contact" page, accessible via the footer of our website.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and correct it.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods, custom or personalized products, and personal care items (such as beauty or hygiene products) that have been opened or used, for health and safety reasons. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method (PayPal) within 5–10 business days. Please remember it can take some time for your bank or payment provider to process and post the refund as well.

Contact
Questions about our Refund Policy? Reach us at contact@zeniquio.com.